What's Included: the package comes with 2 pcs of dog tug toy, 1 black and 1 red, both colors are popular with puppies, applied to train dogs' agility and daily play, very suitable for indoor and outdoor use play outside<br>Quality and Tough: the tug of war dog toy is made of quality jute material, reliable, and safe to use; Double stitched process makes it tight, tough, not easy to tear after playing for a long time<br>Suitable Size: with a size of 11.81 x 3.15 inch, dog bite tug toy have 2 sturdy handles, providing you with additional options for hand placement and a safe and comfortable grip; The handle adopts thickened textile strap material, strong and safe to applied, prevents your hands from being burned or cut by the rope<br>Not a Chew Toy: this tug toy for dogs is strong, but not indestructible, only for interactive tug between you and your dog; Not a chew toy, it withstands daily tugging, but not for long term chewing<br>Use Suggestions: this dog toy is a tug toy that requires you to play with your dog; It is not recommended to let your dog chew alone without supervision; After the interaction, for the sake of safety, please be careful not to let your puppy keep toys

Returns, Refunds, and Replacements Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.

Delivery Timeframe

Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:

For customers in Victoria, approximately 7-10 working days; For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days; For customers in WA, NT, and TAS, approximately 9-12 working days.